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Further information

What questions should I ask the learning provider?

What questions should I ask the learning provider?

The following questions are adapted from the ‘10 top tips’ in Choosing workforce learning. 

  1. Check the potential provider understands the adult social care sector. Do they understand the needs of individual employers and personal assistants?
  2. Check the quality and experience of the provider. Do they have experience of working with personal assistants and individual employers? Have you compared what they offer with any other providers?
  3. Check the design and delivery of the learning offered. How will the learning provider design and deliver what you want? How will learning be delivered? Is it college-based, work-based or home-based? Do they use a mix of learning?
  4. Check whether the learning is accredited (formally) or nationally recognised. This may be helpful if your personal assistant wants to go onto the next stage of a training course. Ask to see information about accreditation.
  5. Check you are happy with how the learning programme is monitored. How will they ensure success? How will progress be monitored? How will they identify and deal with any problems?
  6. Check you are happy with the level of support the learner will receive. What support is there? When is it available?
  7. Check how any assessment will be undertaken. How and where will assessments be done?
  8. Check the quality of the tutors/mentors and assessors. Ask to see references and talk to others who have used their services.
  9. Check the costs and any possible funding for the learning. What will it cost? How is payment organised? What help can you get with funding? (Look at funding section in this guide.) Be sure you understand costs and funding before you commit. Ask for advice if you are unsure. Please refer to the funding section in this interactive guide.
  10. You are in control. Make sure you get what you want. Ask the learning provider for a list of outcomes that the learning is designed to achieve. Check if this is what you really want or need. Talk to the provider about your needs. Take time to make a decision.